Shipping, returns and refunds
CQB Arcade ships to both Australia and New Zealand by default (including international areas such as USA and UK and other regions upon request). All orders will be shipped within 3 business days. Relevant shipping pricing will be shown at checkout based on order amount.
Shipping prices brackets (excluding fight sticks)
$0.01 to $69.95 - shipping cost: $15.00
$69.96 to $149.00 - shipping cost $25.00
$149.01 and over - free shipping
$0.01 to $69.95 - shipping cost: $18.00
$69.96 and over - shipping cost $28.00
New Zealand shipping pricing (in AUD)
$0.01 to $69.95 - shipping cost: $22.00
$69.96 to $149.00 - shipping cost $28.00
$149.01 and up - shipping cost $37.00
$0.01 to $69.95 - shipping cost $35.00
$69.96 to $149.00 - shipping cost $39.00
$149.01 and up - shipping cost $47.00
Shipping prices - fight sticks (in AUD)
Australian pricing - $25.00
New Zealand pricing - $50.00
All orders are dispatched using Australia Post services and will be shipped with a tracking number provided to the customer.
For packages that may be lost in transit, we will refund or replace the order as soon as Australia Post has carried out an investigation and has concluded the package was lost.
Returns/exchanges and Refunds
First and foremost, for any issues with your order, contact us and we will assist you! Our goal is to ensure you are happy with your purchase and products supplied.
To begin a return/exchange or refund, please utilise the contact page and explain the issue.
To be eligible for a return/exchange you must send the item/s back in the same condition you received it. This means - there cannot be obvious markings, heavy wear and tear, mounting holes or damage to the components. Additionally, they must be in a working condition.
Concerning refunds, we will notify you via email if the refund was approved. The customers original payment method will be utilised for the refund.